Head Office: Mirage Building, Westlands, Nairobi | info@futuresoft.co.ke
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We're here
to help you

Phone, email, and walk-in support from our Nairobi team. Fast response times, real expertise.

Support Channels

We're here when you need us

Multiple ways to reach our support team — choose whichever works best for you.

📞
Phone Support

Call our support line for immediate assistance with your Futuresoft products. Our team responds fast.

+254 20 510 1146
+254 722 455 888
✉️
Email Support

Send us a detailed description of your issue and our technical team will respond within 4 business hours.

support@futuresoft.co.ke
🏢
Walk-In Support

Visit either of our Nairobi offices for hands-on assistance, training, or product demonstrations.

Mirage Building, Westlands
Kenbanco House, Moi Avenue
Support Hours

When we're available

Our support team is available during standard business hours with extended coverage for critical issues.

Monday – Friday
8:00 AM – 6:00 PM EAT
Saturday
9:00 AM – 1:00 PM EAT
Sunday & Public Holidays
Emergency line only
Critical Issues
24/7 on-call available
Log a Support Ticket

Submit a request

FAQ

Frequently asked questions

How long does implementation take?
Implementation timelines vary by product and organisation size. FUMAS POS can be live within a week; larger ERP deployments like FUMAS24 or FUMAS HR typically take 2–6 weeks including data migration, configuration, and staff training.
Do you offer on-site training?
Yes. All implementations include on-site training sessions for end users and administrators. We also offer refresher training and training for new staff as part of our support packages.
Can Futuresoft software be customised for our business?
Absolutely. Customisation is a core part of what we do. Our products are designed to be configurable, and for unique requirements, our development team can build bespoke modules or integrations.
Is my data backed up?
Yes. All Futuresoft systems include automated backup routines. We recommend daily off-site backups, which our team can configure and manage for you as part of a support agreement.
Do your products work offline?
Our desktop-based products (including FUMAS POS and FUMAS HR) are designed to work in low-connectivity environments. Web-based modules require internet access but include local caching for critical functions.
What is the cost of a support contract?
Support contracts are tailored to your product suite, number of users, and response time requirements. Contact our team for a customised quote — we have options to suit every budget.

Still have questions?

Our team is happy to walk you through any aspect of our products or support process.

Book a Free Demo +254 722 455 888